Nominations
NEW! Complete the online nomination form, click here.
To download a printable nomination form click here.
2012 ROSE Award Categories
- Server: Upscale, Fine Dining Restaurant
- Server: Restaurant
- Server: Banquets, Catering
- Server: Fast Food
- Bartender
- Food Service: Kitchen Staff
- Customer Service: Airline Agent
- Customer Service: Support to an Airline Agent
- Customer Service: Car Rental Agent
- Customer Service: Retail
- Customer Service: Spa and Recreation
- Customer Service: Tourism Ambassador
- Customer Service: Attraction/Tour Guide
- Guest Service: Front Desk
- Guest Service: Concierge
- Guest Service: Bell Attendant
- Guest Service: Maintenance/Engineer
- Guest Service: Valet
- Guest Service: Housekeeping
- Guest Service: Private Club
- Guest Service: Security
- Golf Services
- Driver: Ground & Water Transportation
- Behind the Scenes
Judging Criteria
The selection panel will judge your nominee's record of customer service excellence to determine how is truly an industry champion.
First Impression: Helpful attitude, welcoming, sincere smiles, professionalism, courtesy, confidence, customer centric, neat appearance.
Workplace Knowledge/Attitude: Complete knowledge of the company, its services and products, good attendance record, good working relationship with staff.
Knowledge of Northeast Florida: Awareness of shopping areas, restaurants, attractions, special events.
Meets or Exceeds Customer's Expectations: Delivers promptly what the customer asked for or is promised.
Last Impression: Helps create an extraordinary visitor experience, thanks customers, takes comments about service openly, invites the customer back.
Nomination Process
All nominations must include:
All information on nomination form including:
- Brief biography of nominee (resume or work history is suitable)
- Please answer the following questions on your nominee:
- Being dependable is defined as trustworthy and reliable. How has this person instilled that confidence in you and why?
- Describe an exact instance when your nominee has exemplified a commitment to providing outstanding customer service (testimonials from clients/guests are also encouraged)
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